COMPANY POLICIES

Unworn, or defective may be returned for any other reason within 30 days after the invoice date for a merchandise exchange or a full refund based on the original form of payment. A mail check will be issued for items paid for by check. A return/exchange, even exchange, or gift receipt does not serve as an original receipt.


Returns with a return/exchange, even exchange, or gift receipt:

Unworn, or defective items may be returned for any other reason within 30 days after the invoice date for a merchandise exchange or a store credit for the purchase price. A merchandise exchange only or online store credit may be issued for any returned merchandise in the event it does not meet our refund criteria. A gift receipt serves as proof of purchase price only.

Note: The lowest online sale, clearance or blowout purchase prices may be applicable, these prices are subject to frequent change without notice.


Price Adjustments

Rox offers a one-time price adjustment when an original sales receipt is presented within 14 days of your purchase. Please fax us a copy of your original invoice and call our customer service number (310) 995-6745 if you have any questions or to obtain an adjustment. Or you can also mail your original offline invoice with a note indicating the item and its new price to:

Rox Co. c/o Tri LAB
600 N Catalina Ave
Redondo Beach, CA 90277
Attn: Price Adjustments

Note: The envelope must be postmarked within 14 days of the invoice date noted at the top of the invoice. We credit the credit card used for the original purchase. We cannot issue refund checks for price adjustments.


Returning or Exchanging Items by Mail Policy

Follow these instructions to return any Rox Online purchase by mail.

1.Make a photo copy of your original invoice for your records. Send us the original only!
2.Circle the item(s) that you are returning or exchanging on the bottom portion of the invoice and note the specific reason why.
3.Indicate if you want us to credit the card used to place the order or if you'd like an exchange, let us know what you want by noting on the reverse side of the invoice. We won't charge for shipping an exchanged only order, standard U.S. Mail.
4.Pack and seal your return or return's securely, in the original packaging if possible, and include the original invoice. Packages must be returned prepaid -- we do not accept C.O.D. deliveries.
5.Important...We recommend you Insure your return for the proper merchandise dollar amount, this covers you in the event the package is lost or damaged by the post office.

Send returns to:

Rox Co. c/o Tri LAB
600 N Catalina Ave
Redondo Beach, CA 90277
Attn: Returns

Note: We reserve the right to refuse a refund in full on any damaged returned merchandise on behalf of the post office or shipping company for uninsured returns. Rox will only refund shipping charges if we've sent the wrong item or if the item sent is defective. (All custom designed merchandise is non-refundable.)


Credit Card Refunds

On returns, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

PRIVACY POLICY

Roxjewelry.com values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. Roxjewelry.com recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties.

If our information practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.


How does roxjewelry.com use my information?

When you make an online purchase from us, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive email updates about our products, services, contests, and promotions.

When you sign up in our guest book at roxcjewelry.com, you will also be automatically signed up to receive email updates. If you participate in a contest or promotion (frequent buyer program), you may choose to receive email updates about our products, services, contests, and promotions.

If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact our customer service via email or by calling 1-376-6745. Please be sure to include your email address and full name, type the word: "Please remove me" as the Subject Title. If you have previously asked to be removed from our email list, we will not sign you up for email updates if you place an order over the Internet. Please note that it may up to two to four weeks to remove your from our list.

From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.

When we offer contests and promotions, or join with other companies to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information to participate. That information may then be used by us to notify winners or to fulfill promotional obligations.

If prior to participating in a contest or promotion, you opted not to receive information from us, you may still receive information from or about roxjewelry.com in connection with the contest or promotion if you choose to participate in it. You may opt not to participate in these contests or promotions if you do not want to receive information about roxjewelry.com or share your information with us.

Except as described above, we do not share, rent or sell any information we collect online to any unaffiliated third party.


What are cookies? How does roxjewelry.com use cookies on its site?

A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.

We use cookies in order to improve your shopping experience. When you visit roxjewelry.com, your cookie helps us keep track of your 'Shopping Cart Order' as you shop at our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with access to your previous 'Shopping Cart' information. If you saved your information with or order from us, we also use cookies to monitor and maintain information about your use of our site. In either case, this information helps us serve you better by improving our site design, as well as our products, services, contests, and promotions.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site.

To enable cookies on your browser:

AOL Netscape Navigator / Communicator
Internet Explorer 5.0 for PC
Internet Explorer 5.0 for Mac

AOL 5.0:
Select "Preferences"
Click on "WWW"
Select the "Security" tab
Click on "Custom Level"
Scroll down to "Cookies"
Select "Enable"

Netscape Navigator / Communicator:
Select "Preferences" from the "Edit" menu
Select "Advanced" from the left-hand menu
Select "Accept All Cookies"
Click "OK"

Internet Explorer 5.0 for PC:
Select "Internet Options" from the "Tools" menu
Click the "Security" tab
Click "Custom Level" at the bottom of the window
Scroll down to "Cookies"
Select "Always accept cookies"
Click "OK"

Internet Explorer 5.0 for Mac:
Select "Preferences" from the "Edit" menu
Select "Receiving Files"
Select the option "Never ask" under "When receiving cookies"
Click "OK"


What about links to other Web sites and services?

Roxjewelry.com may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors.

If you have any questions about our privacy policy, you can contact roxjewelry.com customer service via email: rox_info@roxjewelry.com, call us at 1-310-995-6745 or write us at Rox Jewelry Customer Services, 600 N Catalina Ave, Redondo  Beach, CA. 90266.